Returns & Exchanges
At Orient Electric, we stand behind the quality of our appliances and offer a seamless 30-day return policy for products in their original packaging. Whether it is a ceiling fan or a kitchen appliance, we ensure a hassle-free process to guarantee your complete satisfaction.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request.
Quality Inspection
Once the request is received, our technical team will conduct a brief verification to ensure the product is unused and includes all original components.
Reverse Pickup
Our logistics partner will schedule a convenient pickup from your doorstep within 48-72 hours of approval at no additional cost.
Refund Processing
After the item reaches our warehouse and passes final inspection, your refund will be credited to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing