Frequently Asked Questions
Everything you need to know about our premium home solutions.
What is the standard delivery timeline for my order?
Most orders are processed within 24 hours and typically arrive within 3-5 business days depending on your location and the size of the appliance.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email and SMS containing a unique tracking ID and a link to our courier partner's portal.
What is your return policy for Orient Electric products?
We offer a 10-day return policy for unused products in their original packaging if they arrive damaged or are significantly different from the description.
Do Orient Electric products come with a manufacturer warranty?
Yes, all our appliances come with a standard manufacturer warranty ranging from 1 to 5 years, depending on the specific product category.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and offer Cash on Delivery (COD) services for most pin codes.
How do I book an installation or service request?
You can book an installation by calling our toll-free customer service number or by raising a request through the 'Service' section on our website.